Money Back Guarantee & Return Policy

100% No-Risk Promise. Order right now with confidence. Try out your Empact ‘Product’ for 60 days and if it doesn't work for you, you'll get your money back! There is absolutely no-risk in giving it a try. Even if you just don't like the flavor, you can get your money back! Empact strives to keep you totally fulfilled and gratified, which is why we offer a 60-day, money back guarantee. If at any point you decide it’s not the most nutritious, delicious superfood mix on the planet, remember your Empact ‘Product’ is protected by the highest standard 100% money-back guarantee. Just send us the product and we’ll refund you to the last penny (less return shipping), no questions asked.

Within 60 days from purchase, if you are unhappy and would like a refund for your Empact ‘Product’, here’s exactly what to do: Contact the Empact team by calling 877-836-7228 Monday through Friday between the hours of 8:00am and 4:00pm Pacific Standard Time. We will gladly provide you with our return address, so as not to waste any materials. This is an easy and effortless process. Return the empty box or bag the Empact invoice that you received, and the confirmation number you have been assigned. It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. Note: We must receive the box or bag within 60 days from the date of original purchase for the refund to be valid.

We will refund your entire order, excluding return shipping costs, as long as all boxes and bags purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.

All matters regarding returns of Empact Products must be conducted with place of purchase (Empactbars.com, Empact authorized reseller, ect). Returning an Empact ‘Product’ without complying with our policy, or returning a Product absent the protections afforded by Empact as the retailer, or the protections conferred contractually to participants in the Empact Authorized Reseller program will unfortunately deem your transaction non-refundable. Empact defines ‘Product’ for the purpose of this policy as the sum of the following parts:

  1. Empact physical products (sealed bottles/containers containing unaltered Empact product);
  2. Empact digital or marketing materials prescribed for distribution with the physical Empact products; and
  3. Warranty protections held by Empact as the retailer or conferred by Empact in contractual agreement to authorized resellers.

Products not containing the sum of its parts (products purchased from unauthorized resellers, who by definition, operate with no warranty protections that Empact is contractually bound to honor for example) are defined by Empact policy as ‘materially different’ from Empact products sold to end users (customers) by Empact or participants in Empact’s authorized reseller program, and thus are not authorized for resell. Products resold by persons, parties or entities, not granted warranty protections in a mutual agreement with Empact under Empact’s Authorized Reseller Program are not authorized for reimbursement in the event of return under this policy. Warranty protections as granted by Empact to authorized resellers cannot be purchased or transferred, and are held exclusively by Empact, except as conferred through mutual agreement between Empact and participants in Empact’s Authorized Reseller Program.